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KPI Key Performance Indicator for Business Concept to illustrate Unintended Consequences

Unintended Consequences

Written by Bob Lester, DVM for Today’s Veterinary Business Did you hear about Wells Fargo? For years, the company served as a role model in the banking world for exemplary customer service. Wells Fargo set a goal, or key performance indicator (KPI), to sell eight products to every customer. To accomplish this, they created the…

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Veterinary clinic. Female doctor portrait at the animal hospital holding cute sick cat ready for veterinary examination and treatment to illustrate Come aboard!

Come aboard!

Written by Bob Lester, DVM for Today’s Veterinary Business Sailors are familiar with the phrase “fair winds and following seas.” The saying refers to ideal conditions for steering a ship. Our profession is enjoying both fair winds and a few rough seas. With that in mind, I’ve been thinking about our profession’s tailwinds and headwinds….

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cartoon-like image of vet clinic to illustrate WellHaven Pet Health Completes Construction of 12 New AAHA-Accredited Hospitals

WellHaven Pet Health Completes Construction of 12 New AAHA-Accredited Hospitals

WellHaven Pet Health Completes Construction of 12 New AAHA-accredited Hospitals WellHaven Pet Health, a family of companion animal veterinary hospitals headquartered in Vancouver, WA, announces the completion of 12 new hospitals—four of which include day camps for dogs. With all 12 of the new hospitals AAHA-accredited (or in the final stages of the intensive accreditation…

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Young, charming puppy of chocolate color at the reception at the vet doctor. Close-up, isolated background. Studio photo. Concept of care, education, obedience training and raising of pets to illustrate WellHaven Pet Health Family of Practices Announces Partnership with Fear Free

WellHaven Pet Health Family of Practices Announces Partnership with Fear Free

WellHaven Pet Health, a family of companion animal veterinary hospitals headquartered in Vancouver, Wa, today announced a partnership with Fear Free to provide its medical staff with training on emotional wellbeing, enrichment, and reducing fear, anxiety, and stress in pets. WellHaven Pet Health is committed to personal growth, practice support, and life balance to help…

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graphic showing rubber stamps with the word promotion on them to illustrate WellHaven Pet Health Family of Practices Announces Promotions

WellHaven Pet Health Family of Practices Announces Promotions

WellHaven Pet Health — a family of companion animal veterinary hospitals headquartered in Vancouver, WA — announces the hiring of Jenni Jones as Chief Operating Officer, the promotion of Dr. Jen Bruns to Chief Veterinary Officer, and the promotion of Michelle Phuong to Director of Systems and Projects.      Jenni Jones leaves Midwest Dental after seven…

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Dark-skinned Woman with her pet chihuahuato illustrate WellHaven Pet Health Announces Partnership With Petriage

WellHaven Pet Health Announces Partnership With Petriage

WellHaven Pet Health announces their new partnership in Veterinary Telemedicine with Petriage. A cloud-based B2B telemedicine service, which allows veterinarians to service their clients and engage them in the remote care of their patients. The Company’s unique offering is a telemedicine service, in which pet owners are provided a real-time recommendation regarding the need/urgency to…

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