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Unintended Consequences

Written by Bob Lester, DVM for Today’s Veterinary Business Did you hear about Wells Fargo? For years, the company served as a role model in the banking world for exemplary customer service. Wells Fargo set a goal, or key performance indicator (KPI), to sell eight products to every customer. To accomplish this, they created the…

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Come aboard!

Written by Bob Lester, DVM for Today’s Veterinary Business Sailors are familiar with the phrase “fair winds and following seas.” The saying refers to ideal conditions for steering a ship. Our profession is enjoying both fair winds and a few rough seas. With that in mind, I’ve been thinking about our profession’s tailwinds and headwinds….

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WellHaven Pet Health Completes Construction of 12 New AAHA-Accredited Hospitals

WellHaven Pet Health Completes Construction of 12 New AAHA-accredited Hospitals WellHaven Pet Health, a family of companion animal veterinary hospitals headquartered in Vancouver, WA, announces the completion of 12 new hospitals—four of which include day camps for dogs. With all 12 of the new hospitals AAHA-accredited (or in the final stages of the intensive accreditation…

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WellHaven Pet Health Family of Practices Announces Partnership with Fear Free

WellHaven Pet Health, a family of companion animal veterinary hospitals headquartered in Vancouver, Wa, today announced a partnership with Fear Free to provide its medical staff with training on emotional wellbeing, enrichment, and reducing fear, anxiety, and stress in pets. WellHaven Pet Health is committed to personal growth, practice support, and life balance to help…

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Bricks and Clicks – Today’s Veterinary Business

Great news! All the modalities discussed above already exist. My WellHaven Pet Health practice is determined to create the future, a bright one for vets, teams, pets, and families. We’ve implemented texting, mobile cloud-based medical records, and triage. We will test wearables in 2019. We don’t know all the answers, but we are determined to…

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WellHaven Pet Health Family of Practices Announces Promotions

WellHaven Pet Health — a family of companion animal veterinary hospitals headquartered in Vancouver, WA — announces the hiring of Jenni Jones as Chief Operating Officer, the promotion of Dr. Jen Bruns to Chief Veterinary Officer, and the promotion of Michelle Phuong to Director of Systems and Projects.      Jenni Jones leaves Midwest Dental after seven…

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